About Us
Clocking Systems is a family owned business that has been supplying clocking in machines and time and attendance systems for over 30 years. Over this time we have developed our own unique range of products, in addition to representing market leading manufacturers from across the world, exclusively selling their products under license. This offers our customers the widest and latest range to choose from on the market. We have two main divisions to the business, mail order supplying clocking in machines and DIY fit swipe card and biometric systems, next day to anywhere in the UK.
Although we are now one of the largest independent suppliers of clocking systems and time and attendance solutions in the UK, we are constantly looking for ways to help save our customers even more time and money, whilst increasing security and efficiency within their business. We are fast becoming a complete supplier of all types of products to monitor your workforce. Our mission is to be the only company you will ever need or want to use for work force management products and increase our customer retention rate from 93% to nearer 100% - We believe it can be done with ever more dynamic and innovative products and striving for excellence in customer service.
Establishment: Over 30 years.
Areas we cover: Our business was founded on service and support and this is a part of the business that we feel very strongly about. It is what allows us to keep such a high customer retention rate. We have our own in-house support and service department, over 50% of our employees work in this area. We train our employees extensively on all of our product range and rotate our on-site engineers onto the help desk every few weeks. We repair and service every product ourselves and are not reliant on sending products back to the manufacturer keeping turn around for mail order products the same day. For products with on-site service agreements, we are usually on site the same business day as we have engineers located throughout the UK. If the product cannot be repaired there and then, a service replacement is installed so that you have minimal down time. Our customer support department also use remote support login software such as Team Viewer to quickly and easily resolve queries.
